Clients
Below you will find a list of our clients and an outline of the job details and requirements.
Home Improvement Services *FULL*
Providing customer services to the our home improvement client, researching orders, completing orders, and escalating inquires as needed.
Requirements:
Smartphone Required for secondary code verification
• 64 GB total Hard Drive or higher
• USB VoIP Headset
• Windows 11 Supported
• Dual monitors required
Must be able to work 25 hours each week in a 15 day cycle.
Top Performer:
• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Provides knowledgeable, friendly and eloquent customer service
• Experience working with users to identify the best solution
• Ability to use multiple resources to provide an Effortless Customer Experience
Deadline: TBA
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Workout Services *FULL*
Handling inquires regarding fitness equipment and classes. Calls types not limited to scheduling deliveries, cancel orders. placing orders, escalations accommodation, hardware troubleshooting.
Requirements:
• USB Hardwired Headset with phone quality audio required
• Service Partners MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates) on their computer
• Windows 8.1 is NOT supported
Top Performer:
• Outstanding problem-solving skills
• Application of soft skills
• Display patience, empathy, an ability to manage stress, the ability to work under pressure
• Skilled and efficient in written and verbal communication
• Provide knowledgeable, friendly and eloquent customer service
Deadline: TBA
Roadside Services
24/7 365 roadside assistance. Securing services for flat tire, key lockout, dead battery, towing, vehicle out of gas, and etc. Place outbound calls to service providers.
Requirements:
USB Drive 3.0 8GB or higher
Laptop or desktop that meets the system requirements.
Dual monitors recommended.
Top Performer:
This is a best fit opportunity for Service Partners who want to service from 8:00 a.m. – 12:00 p.m. ET and/or 4:00 p.m. - 8:00 p.m. ET - as 50% of intervals offered fall in these drive time windows.
• A working knowledge of google maps and other mapping resources.
Deadline: TBA
Retail Services
24/7 365 Handling inbound phone calls related to customer orders, placing new orders, escalation accommodation, etc.
Requirements:
• USB VoIP Headset is required in certification and while servicing
• Minimum 8 GB RAM required
• Service Partners MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates) on their computer
• Windows 8.1 is NOT
Top Performer:
• Respond to incoming contacts from customers in a professional and efficient manner.
• Maintain knowledge and ability to effectively articulate the Coach brand, products, policies, and procedures.
• Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
• Ability to multi-task in a fast-paced environment and handle shifting priorities
.• Strong attention to detail.
• Intermediate computer skills, including proficiency in Windows navigation and MS Office.
• Luxury retail experience
Deadline: TBA
Credit Services *FULL*
Handling customer inquires regarding banking services not limited to disputes, lost cards, transaction history reports, cash advances, etc.
Requirements:
Dual monitors required
• USB Hardwired Headset with phone quality audio required
• Service Partners MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates) on their computer
• Windows 8.1 is NOT supported
Top Performer :
• Must possess good verbal and written communication skills
• Dependable, with attention to detail
• Superior listening skills and ability to function in a fast-paced environment where standards of quality and timeliness are established
• Possess procedure-driven judgment in order to find the best solution to an issue
Deadline: TBA
Transportation Services *FULL*
Scheduling transportation services for medical appointments.
Requirements:
• Minimum 8gb of RAM strongly recommended
• Dual Monitors strongly recommended
• Webcam (needed during class)
• VoIP Headset
• Windows 11 Supported
Top Performer:
• Serve as an extension of ModivCare in helping connect individuals with the transportation needed to fulfill their medical needs.
• Interact with customers and providers, answering questions related to the appointment in question.
• Interact with a wide demographic , providing an exemplary level of customer service.
Deadline: TBA
Sporting Goods Services *LIMITED ENGAGEMENT*
Requirements:
• Dual Monitors highly recommended
• i5 CPU - minimum (i7 CPU recommended)
• 8 GB of RAM - minimum (16GB recommended)
• 128GB SSD
• Windows 10 Pro 64-bit
What to Expect:
• Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service
Top Performer:
• Fluent, both written and verbal, in English
• Demonstrate a proven ability to deal with challenging customers and situations
• Confident in their ability to achieve metrics
• Build and maintain strong working relationships through exceptional
communication
• Provide proven problem-solving capabilities to deliver practical solutions
• Expertly navigate the Internet and demonstrate a working
• knowledge of Microsoft Office programs such as Outlook, Excel and Word
• Type 25+ words per minute
• Demonstrate a working knowledge of a variety of sports and outdoor activities
• Have previous customer service experience within a call-handling environment
Namaste
If you are interested in servicing one of the above clients please submit your application on the home page.